The guarantee in one line
Leptozan is sold with a 90-day money-back guarantee. If you are not happy with what you see in those three months, you can ask for your purchase price back.
What to do first
The day your parcel arrives, put a note in your calendar for day 90. It takes ten seconds and it is the only part of this process you fully control. People who lose out almost always lose out because they lost track of the date, not because a request was turned down.
How to claim
| Step | What you do |
|---|---|
| One | Find your order number on the confirmation email. |
| Two | Email the seller’s support address, quote the number, and say you would like a refund under the 90-day guarantee. |
| Three | They reply with any return address or reference you need. |
| Four | Follow their instructions exactly and hang on to any tracking receipt. |
| Five | Your refund goes back to the card you paid with. |
How long it takes
Usually a few business days once the seller accepts the request. After that, how quickly the credit shows up is down to your card issuer — typically another five to ten working days.
If something arrives damaged or wrong
Contact support straight away with photographs. Damaged, short or incorrect orders are handled separately and should not eat into your guarantee period.
Official orders only
Only orders placed through the official checkout carry it. Marketplace listings and third-party sellers generally carry none of it, and there is no order number in the seller’s system for a request to be raised against.
Always check the live terms. The seller sets this guarantee and can change it. What appears at their checkout when you pay is what covers your order — not this page.
About this page
Questions about the page itself: support@leptozan-us.com. An actual refund has to be raised with the seller, using your order confirmation.
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